lack of adequate human support on the insurance marketplace

1

January 31, 2014 by Tony Novak

This Forbes article (Jan. 30) by Kelly Phillips Erb on waiting for telephone help for the state insurance exchange: “The first time I called, I was told that the average wait time would be “more than 30 minutes.” I made an effort to hold for a bit and gave up. About an hour later, I tried again. This time, the recording advised that there was an extremely high call volume, and that I needed to try again later. The recording then chirped, “Goodbye.””

One thought on “lack of adequate human support on the insurance marketplace

  1. Freedom Benefits changed its marketing focus to “help with Obamacare” and almost immediately generated some negative feedback. It is still such a divisive topic. I wonder what the will be the eventual prevalence of deliberate non-compliance.

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